VV Transcoats Pty Ltd (“VV Transcoats”, “we”) respects your privacy. This policy explains what personal information we collect through vvtranscoats.au, why we collect it and how we handle it, in line with the Australian Privacy Principles.
What we collect
When you request a quote, we collect the details you choose to give us: your name, company, email address, phone number, the service you need, vehicle or equipment details, number of vehicles, preferred completion date, suburb or project location and your project description. If you email or call us, we collect the information in that email or call, including any photographs you send.
If you accept analytics cookies, we also collect information about how you use this website (see “Website analytics” below).
How we use it
We use your information to respond to your enquiry, prepare a quotation, arrange inspections and carry out and manage the work you ask us to do. We do not sell your personal information, and we do not use it for unrelated marketing without your consent.
Who we share it with
We only share your information where it is needed to handle your enquiry or work — for example with our email and website service providers — or where the law requires it.
Website analytics and cookies
With your permission, we use Google Analytics to understand how visitors use this website, such as which pages are viewed and whether the quote form is used. Google Analytics uses cookies and collects information such as the pages visited, the device and browser used and an approximate location. We do not send your name, email address, phone number or form contents to Google Analytics, and advertising features are turned off.
Analytics cookies are only set if you choose “Accept analytics”. You can change your choice at any time using the “Analytics cookie settings” link at the bottom of every page. Information collected by Google is handled under Google’s own privacy policy.
Storage and security
We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, and we keep it only for as long as we need it for the purposes above or as required by law.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or raise a privacy concern, by contacting us using the details below. We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Contact us
VV Transcoats Pty Ltd
Factory 10, 13 Swaffham Road, Minto NSW 2566
Email: info@vvtranscoats.au
Phone: 0478 592 729